FAQs
Commonly asked queries which are asked by users of FeetPort on Web & Android.
Why does battery optimization require to be disabled?
Battery optimization settings helps conserve battery power which is why it is turned on by defaul...
How to capture Orders from URVA Mobile app ?
Urva has made work easier for sales team by facilitating them with the option of capturing orders...
How to install URVA1 on your device?
One can easily download the URVA1 app on their device.Please visit the following links to downloa...
Login to the URVA1 Android App
Login in Urva1: Open Urva App on after installation. Click on 'USER SIGN IN'. A logi...
I am unable to login to Urva. What shouId I do?
A user may sometimes face issue of not been able to sign in to Urva App on mobile device. Please...
Why Urva Mobile App showing "Please enable location services from settings"?
Location Settings needs to be enabled at High Accuracy for carrying out many activities on the Ur...
Why I am getting "User account already is use. Try with another or contact your admin" Error?
A User will get this error when he will try to login from a different device without logging out ...
Why am I getting "Username and password combination is invalid" error?
Field User face this error message when he is using incorrect FeetPort User ID or Password to log...
In my calendar why am I marked absent although I have done tasks for that day?
To avoid absenteeism in calendar, mobile/ field user has to Mark Attendance in FeetPort at least ...
Troubleshooting Scenarios
Why am I getting a Prompt to Enable Location when its already Enabled?
If you are getting the message even if your location is enabled, then it indicates that your loca...
When I am tapping on CHECK IN, the page it is only loading, What do I do?
This error usually comes when Location Setting or Battery Optimization of the device is not enabl...
While starting new task I am getting “Please finish the active task first ” error. What do I do?
FeetPort allows user to START single task at one time, if there is already an active task user wo...
While clicking on Finish and sync its showing “Validate all fields” error. What do I do?
When a field user wants to finish a task but he faces and error message 'Validate all fields' Thi...
My task are showing in 'Sync' and they are not getting synced, What do I do?
Tasks are synced with the server when there is strong internet connection. But sometimes tasks ge...
I am unable to click Images in FeetPort, if I tap on 'Click' nothing happens. How do I proceed?
Field user can face this error due to some reasons mentioned below, please follow the trouble sho...
How to clear app data in Urva?
To clear FeetPort app data, please follow the steps mentioned below: From URVA home page, go to ...
Task was removed but it is still in pending tasks tab in the mobile app. How to remove them from Pending tasks in mobile device ?
Tasks may remain still in the pending tasks due to some error if removed from Web Console. In th...
How to refresh FeetPort settings / activity structure(Android)?
Mobile User can refresh the profile through following steps: Go to the Menu icon '☰' in FeetPo...
How to Logout of FeetPort mobile application? (Android & IOS)
Logout permissions are dependent on company's requirement. Company can provide or restrict the pe...
How can I retrieve my Finished & Completed task?
In case mobile user needs to edit a completed task, there is option to retrieve finished task and...
Android App
iPhone App
Web Console
Login to Urva Web Portal
To login on 'Urva Web Portal', please visit the link mentioned below and follow the steps: Go ...
How to view and refresh Profile in web portal?
Web user can refresh the profile using these steps: In FeetPort web portal, hover the cursor on...
How to see Notifications in Web Portal and Set Preferences for notifications?
Notifications can be seen by clicking on the bell icon on right hand top in FeetPort web home pag...
I am unable to track location of my team. What should I do?
If location tracking for mobile user is not appearing then confirm whether field user is followin...
Admin Portal
How to contact FeetPort team for help?
Stuck anywhere in the FeetPort app or having a query then connect with our FeetPort team through ...
I am unable to check in as location is not available. What should I do?
When a field user is unable to check as the location is not captured on the map, it can be a temp...
How to check FeetPort app version in android?
User can check the FeetPort app version in android app by following these steps: From FeetPort ...
How to complete a deferred task? (IOS)
A user can save a task for later and he can complete after sometime. This option is called as Def...
How to check storage occupied by FeetPort & clear app data?
To clear FeetPort app data, please follow the steps mentioned below: Go to Device Settings menu...
How to enable support mode in FeetPort app? (Android)
Support mode feature enables your to restrict or allow screenshot permission and screen sharing p...
How to complete a deferred task? (Android)
A user can save a task for later and he can complete after sometime. This option is called as Def...
I am not able to view my completed tasks. What should I do?
Sometimes a field user is not able to view completed tasks under Completed tab even if he has fin...
How to enable Secure Lock in FeetPort app?
FeetPort has a decent App Secure option to securely keep your data safe. This allows you to lock ...
VoLTE not working - 4G SIM
VoLTE | Not Working Applicable for – Postpaid Applicable for Circles – PAN India (Except...
Minimum System Requirements for Converge
Below are the minimum system requirments for Converge: For Web Application Use Browsers ...
Minimum System Requirements for TABLETS
For Tablets Application Use: Android Feature/Hardware Recommended ✩ Android OS ...